A concierge is someone who works at a hotel to take care of guest needs. This can be anything from overseeing their dry-cleaning needs to arranging reservations for a local event. He or she assists guests or gives them needed information. This can relate to things that are on or off hotel premises.
A concierge is normally one of the first people guests see when they enter a hotel. He must be a cordial, attentive and proactive person who knows how to listen well. In addition, he must enjoy handling numerous tasks at one time.
A luxury concierge might handle tasks such as arranging transportation in a horse drawn sleigh during the holidays, getting last minute dinner reservation at the trendiest restaurant in town or scheduling helicopter rides for special occasions. These are just a few example requests made by rich or famous guests.